This will set the correct Windows permissions for the C:\Program Files\Common Files\Bitdefender\SetupInformation folder. After selecting your username, check the box next to Full Control. Click on the Security tab then click on the Edit button.Then right-click on SetupInformation folder and then select Properties. Manually create the folder C:\Program Files\Common Files\Bitdefender\SetupInformation\.Manually add permissions to the Bitdefender installation folders. Input the command DISM.exe /Online /Cleanup-image /Restorehealth and then press Enter on your keyboard.Click Yes on the User Account Control Prompt.Right-click on Command Prompt and then click Run as administrator.Click the Windows Start menu in the lower-left corner of the screen and type in Command Prompt.Note: If you use Windows 8, Windows 10, or a newer Windows version such as Windows 11, also run the DISM command: Find out more about Windows Update by accessing this Microsoft link. Perform all the Windows updates (make sure you have the latest Service Pack installed). If you want to scan a different drive, just replace C with the corresponding letter of your drive.To find and repair errors on drive C input the command chkdsk /f C:.Click Yes on the User Account Control prompt.Right-click on Command Prompt in the results and select Run as administrator.Click ⊞ the Windows Start menu, then type in cmd.To use the tool from an elevated command prompt, you will have to: Use the Check Disk tool to check the integrity of disks and correct certain types of common errors. If the setup error persists, we recommend using the Microsoft System File Checker tool (SFC) to repair missing or corrupted files, as specified in this Microsoft article. Next, run Disk Cleanup to erase the remains of previous security software.Īfter that, try again to install Bitdefender from your Bitdefender Central account – How to install Bitdefender on Windows. You will also find a list of uninstall tools for common antivirus software here. To uninstall them from the Control Panel, use the instructions provided here. Remove all other security solutions installed and then restart the computer. Remove any previous versions of Bitdefender from your system by using one of the uninstall tools available here. If you receive one of the error messages “Bitdefender Installation failed” or “Setup has encountered an error” while trying to install Bitdefender on a Windows computer, follow the troubleshooting steps below.
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